Complaints book

In accordance with the provisions of the Consumer Protection and Defense Code, this institution has a Claims Book at your disposal

Company data:

Business name: ARCHIVES WORLDWIDE SAC

RUC: 20610884866

Address: Avenida Cerros de camacho 435 dpt 401, Surco, Lima, Perú

Email: info@archivesworldwide.com

Claim form:

Identification of the consumer or claimant
Identification of the contracted good
Details of your claim

* The response to this claim or complaint will be sent to the email indicated in this form

* The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite to file a complaint with INDECOPI.

* The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the period up to thirty (30) more days, prior communication to the consumer.

* Claim : A statement by which a consumer expresses a disagreement related to the goods or services provided. A complaint does not constitute a complaint and, consequently, does not initiate an administrative sanctioning procedure for violation of consumer protection regulations

* Complaint: A statement by a consumer to express discomfort or dissatisfaction with customer service, without the purpose of obtaining a procedure from the supplier. A complaint does not constitute a complaint and does not initiate an administrative procedure for violation of consumer protection regulations.